FREQUENTLY ASKED QUESTIONS
ABOUT DUO
Can anyone become a DUO Member?
Yes, anyone can become a DUO Member. However, you will only start
accumulating DUO Dollars if you spend within Tan Chong International
(except for Tan Chong Credit & Singapore Automotive Industries
click here for the full list of companies under the DUO Programme.)
What can I expect from DUO?
With DUO, you can earn DUO Dollars for purchases made within Tan Chong International. DUO Dollars can be used to redeem free car servicing vouchers, apartment stays, merchandise as well as car rental packages and chauffeur services. Beyond DUO Rewards, members can use DUO Privileges to cater to their lifestyle choices with discounted travel packages, shopping, and dining and entertainment deals. On top of this, members can expect priority to events as well as first-hand news about special promotions.
MY DUO ACCOUNT
Do I have to live in Singapore to become a DUO Member?
As of now, the DUO membership is limited to Singapore only. However, with your continuous support, we will soon be able to provide the same service regionally, where you will then be able to accumulate points and redeem them overseas
Can companies use the DUO Programme?
Yes, companies engaging the services of Tan Chong International can sign up for the DUO programme. All you have to do is indicate that you are signing up as a company whilst registering (Choose "Corporate Sign-Up" on the sign in page and enter Business Registration Number).
I have changed my contact details / email address, how can I update it?
You can update your personal information changes by logging in to our website and then clicking on "My Account" and selecting "Update".
Where can I sign up?
You could sign up at www.duo.com.sg or any of our branches.To sign up now, click here
A SMS will be sent to the mobile number provided upon successful registration.
How do I activate my DUO Account after signing up?
A one-time log in, to your DUO account will activate it.
DUO DOLLARS
Do I have to update/register my DUO Dollars into my account?
No. DUO Dollars are automatically credited into your DUO account by our system.
How do I ensure that my DUO Dollars are accurately credited into my account?
For new members, you have to ensure that you sign up for your DUO Account within the same date of purchase (i.e. if you purchase an item at 0900 on the 1st June, the signing up of the account has to be done by 2359 on 1st June) You points will be accrued to you upon full payment. You can check if they are credited to your account by logging on to our website. Your accumulated DUO Dollars will be reflected under your name on the top-right corner of each page.
Please allow us seven working days before raising a claim for unaccredited DUO Dollars.
When signing up for DUO, please ensure that the DUO member is the registered vehicle owner. For company-registered vehicles, please ensure that the DUO membership is registered under the company name.
Why is the amount of DUO Dollars credited into my account lesser than my spending?
DUO Dollars are credited based on your spending after the deduction of prevailing GST from the nett selling price. For new vehicle owners, the DUO Dollars are credited based on your spending after the deduction of prevailing GST from the nett selling price and COE charges.
What can my DUO Dollars be used for?
DUO Dollars can be used to redeem DUO Rewards which we have specially selected for you.
Are my DUO Dollars transferrable?
No. DUO Dollars are not transferrable
Will my DUO membership / DUO Dollars expire?
Your membership stays with you for life; however, your DUO Dollars will expire in two years (from the month of accumulation).
What is the conversion rate of SGD and DUO Dollars?
Every 1 SGD spent with Tan Chong International and / or its partners and affiliates gives you 1 DUO Dollar (after the deduction of prevailing GST from the final invoiced amount and COE charges)
How can I earn more DUO Dollars?
DUO Dollars are credited to your account each time you purchase a product or engage a service within Tan Chong International (except for Tan Chong Credit & Singapore Automotive Industries). Please click here for a full list of services, product ranges that allows for the accumulation of DUO Dollars.
Can I renew my DUO Dollars?
Yes you can extend your DUO Dollars expiry date for three month and extension is only allowed once. 500 DUO Dollars will be deducted from your account for every 10,000 DUO Dollars extended or part thereof. You will not be able to renew your DUO Dollars for a second time after its subsequent expiration.
DUO REWARDS & REDEMPTIONS
What are DUO Rewards?
DUO Rewards are benefits (in the form of products or services) that you could redeem using your accumulated DUO Dollars.
What happens after I redeem a DUO Reward online?
An email will be sent to notify you that your online redemption is successful and is pending approval. You will be advised where you can collect certain items while vouchers will be sent to you by mail.
Vouchers will state collection details. Each voucher will expire three months from the redemption date.
Tan Chong International will not be responsible for the loss of vouchers via postage.
Please click here to view the DUO Rewards Redemption Process.
DUO PRIVILEGES
What are DUO Privileges?
DUO Privileges are additional lifestyle benefits such as Dining Deals, Travel and Holiday packages, Shopping discounts, you can enjoy by simply identifying yourself as a DUO Rewards Member.
How do I identify myself as a DUO Member?
You can identify yourself as a DUO Member by printing the DUO Privileges vouchers from the DUO Website. The “Print” option will only be visible upon log in.
MAYBANK DUO PLATINUM MASTERCARD
Why do I have to sign up for both the DUO programme as well as the Maybank DUO Platinum MasterCard?
The Maybank DUO Platinum MasterCard will allow you to earn tr’eats points, when you charge to your Maybank DUO Platinum MasterCard.
Tr’eats points can then be converted to DUO Dollars, 1 tr’eats point will give you 1 DUO Dollars. Tr’eats points can be converted in blocks of 500 (I.e. 500 tr’eats points to 500 DUO Dollars, 1000 tr’eats points to 1000 DUO Dollars etc.)
How do I convert my tr’eats points to DUO Dollars?
To redeem tr’eats Points for DUO dollars, DUO Cardmembers are required to participate in the Maybank DUO programme by enrolling their DUO username with Maybank.
You can then redeem your tr’eats Points for DUO dollars through online redemption via www.maybank.com.sg, Online Banking, or fax or mail in the Maybank tr’eats Points redemption form.
Click here to download a copy of the Maybank tr’eats Points redemption form.
Where can I sign up for the Maybank DUO Platinum MasterCard?
You could sign up at any of our branches, or alternatively, you could sign up by clicking here
I have lost my Maybank DUO Platinum MasterCard. What should I do?
In the event of your Maybank DUO Platinum MasterCard being lost or stolen, you should immediately notify the Maybank Call Centre at 6533 5229.
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